When you have been injured in a crash or lost someone you love, choosing a lawyer is not just a business decision. It is a decision about who you will trust with your story, your health, and your future.
On the Legal Lead Sharks Podcast, founding attorney Andrew Pickett shared how he built his firm and why so many people in Central Florida turn to him when life has been turned upside down. The conversation was about systems, intake, and growth, but underneath all of that was something simple. Andrew built Andrew Pickett Law to give every client real care and real results.
From Prosecutor To Protector Of The Injured
Andrew started his career as a courtroom prosecutor. That role gave him an up-close view of how the legal system affects real people and how often victims are left without the justice they deserve.
That experience eventually led him to open his own firm in 2018 on Florida’s Space Coast. Today, Andrew Pickett Law has offices in Melbourne and Titusville and serves clients throughout the state, with a focus on personal injury and wrongful death cases. Most of the firm’s work involves motor vehicle collisions and selected mass tort matters.
For clients, this background matters. Andrew is comfortable in the courtroom; he understands how cases move through the system, and he chose to practice where he grew up, around the judges, attorneys, and community members who know his work.
Need free legal help in Florida?
We specialize in personal injury claims.
Building A Firm That Works For Clients, Not Around One Lawyer
Like many lawyers who start a firm, Andrew began by wearing every hat. He was the marketer, the firm administrator, the pre-litigation attorney, and the trial lawyer, all at once.
He quickly realized that this model would limit the firm’s ability to serve clients. There are only so many hours in a day, and if everything depends on one person, clients pay the price in slow responses and disorganized cases.
That realization pushed Andrew into business coaching, books like The E Myth and Buy Back Your Time, and a deliberate shift in mindset. He stopped thinking of the firm as “Andrew doing everything” and began to see it as a business that needs clear processes, trained people, and a structure that can support clients even when he is in trial or out of the office.
Today, the goal is simple. As Andrew explains, the firm is working to build “processes and procedures and competencies in people outside of myself, where the goal is if I am gone for a month, the firm would still be running and making money.”
For a client, that means there is a whole team and system behind your case, not just one overextended lawyer.
Community Roots And Reputation You Can Feel
Many of the firm’s cases do not come from ads. They come from people.
Because Andrew practices where he grew up, he has deep relationships with local judges, former opposing counsel from his prosecutor days, and colleagues from the Brevard County Bar Association, where he served as president. Those relationships have turned into a steady flow of referrals from other lawyers, court staff, and long-time community connections.
Over time, another referral source has grown just as strong. Past clients.
Inside the firm, personal injury is treated as a customer service business as much as a legal practice. The team wants every client to finish their case feeling like a “raving fan” who is proud to send friends and family their way. That focus on service shows up in the way calls are answered, the tone of every interaction, and the care put into each step of the client journey.
What Happens When You Call
For many people, the first contact with a law firm happens on one of the worst days of their lives. They are hurt, confused, and often dealing with insurance companies that seem more interested in delay than in doing the right thing.
Andrew knows that the first phone call sets the tone. Intake is not treated as a box to check. It is treated as the beginning of a relationship.
When someone calls Andrew Pickett Law, they speak with the receptionist, who then connects them with the intake specialist. A lot of training and attention has gone into that role. The intake team is coached to focus on empathy, reassurance, and clear expectations. The goal is to put themselves in the caller’s shoes, to understand that most people have never been through this before, and to help them feel heard rather than rushed.
The firm even ties incentives to the experience. Intake specialists are encouraged to create a positive first interaction that leaves clients feeling comfortable leaving a five-star Google review after that first call. It is not about chasing stars. It is about holding the team to a “five-star” standard for every new client.
Need free legal help in Florida?
We specialize in personal injury claims.
Consistent Communication, Not Radio Silence
One of the most common complaints people have about law firms is simple. They sign up, then they stop hearing from anyone.
Andrew built his systems to avoid that feeling completely. If the firm accepts your case, there is a clear communication timeline.
Within 24 hours, you hear from your pre-suit paralegal, sometimes called a case manager in other firms. Within 48 hours, you hear from the pre-suit attorney. Andrew is intentional about making sure clients actually speak to a lawyer, not just staff, early in the relationship, so they do not feel “passed off” or forgotten.
The firm also uses a text-based platform called Hona to keep clients updated. As your case moves from one stage to the next, you receive messages that explain what is happening, which documents are being gathered, and what the team is working on behind the scenes.
Andrew has personally recorded short videos for each phase, such as investigation, treatment, and negotiation. When your case moves into a new phase, you receive a message and a video that walks you through what to expect. This gives you a predictable roadmap and answers many of the questions clients usually have to call in to ask.
The Small Touches That Show You Matter
Beyond calls and texts, the firm has built in small, thoughtful touches that make a difficult season feel a little more human.
About two weeks after becoming a client, you receive a branded welcome box. Inside are a portable phone charger, a soft blanket with the firm’s logo, and a letter from Andrew that explains the idea of “comfort and connection.” The blanket represents comfort. The charger represents staying connected. It is a simple way to say, “You are not just a file. We plan to be here with you through the process.”
Clients also receive birthday cards and ongoing newsletters. These gestures are not about marketing tricks. They are about staying in touch with real people who trusted the firm during a hard time in their lives.
A Fee Structure That Opens The Courthouse Doors
Money is a major worry for many injured people. One of the most important parts of the podcast conversation was Andrew’s explanation of why he believes personal injury lawyers provide some of the greatest access to the court system.
Because the firm works on a contingency fee, clients do not pay out of pocket for legal fees. Payment is based on a percentage of the settlement or verdict at the end. As Andrew points out, this model lets his firm represent someone who is homeless just as readily as it can represent a neurosurgeon. There is no upfront barrier to seeking justice.
It also aligns the firm’s and the client’s interests. Both want to resolve the case for the best possible amount, and both understand that if the case needs more time to increase the value, that time is an investment in a stronger result.
Why This Matters If You Are Looking For A Lawyer
Listening to Andrew’s interview, a few themes stand out.
- He chose personal injury work because he cares about real people being treated fairly, not just because it is a lucrative practice area.
- He has invested heavily in coaching, systems, and staff so that the firm serves clients well at every step, not only on the day of settlement.
- He treats intake and communication as the backbone of the firm, so clients are not left wondering what is happening with their case.
- He pays attention to the details, from welcome boxes to birthday cards, because people remember how they were treated.
- He believes deeply in contingency fee work as a way to open the courthouse doors to everyone, regardless of income.
If you or someone you love has been injured in a car accident in Florida and you want a firm that combines trial experience, business discipline, and genuine human care, Andrew Pickett Law is ready to listen and to help you move forward.
Need free legal help in Florida?
We specialize in personal injury claims.
